Delivery times may vary depending on the product ordered, your selected shipping method, and your location within South Africa. Once your order is placed and processed, standard delivery typically takes 3 to 7 business days.

Some items, such as candles, require a short curing period to ensure optimal quality. For these products, please allow an additional 2 to 3 business days before dispatch. This extra time helps prevent damage in transit and ensures your order arrives in perfect condition.

We are committed to delivering orders as quickly and reliably as possible. Our business partners are also involved in the shipping industry, making our relationship a mutually beneficial one and allowing us to align closely on service levels, care, and delivery efficiency.

We work hard to keep shipping costs as low as possible by using reliable courier partners and, wherever possible, offering a flat delivery rate across South Africa. Enjoy free delivery on orders over R599. For orders below this value, shipping costs are calculated at checkout based on your delivery address.

Here are the full details of our Shipping Policy.

We currently deliver within South Africa only. Customers outside South Africa are welcome to order and arrange their own courier collection and customs clearance at their own cost.

We offer multiple convenient delivery options across South Africa, including door-to-door delivery, door-to-locker delivery, and collection from a pickup point, depending on your location and preference at checkout.

Simply browse our store, select your preferred product and variant, add it to your cart, and proceed to checkout. Enter your delivery details, choose a shipping method, complete payment, and you’ll receive an order confirmation once your purchase is successful.

Yes. Refunds are offered in line with our Returns Policy and the Consumer Protection Act. Approved refunds are processed to the original payment method once returned items have been received and inspected. Please note that certain items, such as opened or used products and clearance items, may not be eligible for a refund.

If your order has not yet been processed or dispatched, please contact us as soon as possible via our Contact page and we’ll do our best to assist. Once an order has been dispatched or is in transit, it can no longer be changed or cancelled and will need to follow our standard Returns Policy after delivery.

For any questions or assistance, please contact us via our Contact page. This ensures your query is logged correctly and allows our team to get back to you as quickly as possible.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We accept a wide range of secure payment options, including credit, cheque and debit cards, Instant EFT, Apple Pay, and popular buy-now-pay-later options such as Happy Pay, Payflex, and PayJustNow. Additional payment methods may be available at checkout.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.