Shipping Policy

Our Commitment to Your Scentemy Experience

At Scentemy, we are committed to making your experience seamless from the moment you place your order until it arrives at your door.

We work closely with our courier partners to provide fast, reliable delivery throughout South Africa while ensuring every order is carefully prepared before it leaves us.

Delivery Timeframes

Our standard delivery timeframe is approximately 3–5 working days from the time your order is placed.

Depending on your location and courier route, your order may arrive:

As quickly as 2 working days in some areas, while deliveries to certain regional or more remote destinations may take up to approximately 7 working days.

Delivery times can occasionally be affected by factors outside our control, including public holidays, weekends, unusually high promotional volumes, severe weather, courier disruptions or other exceptional circumstances.

The 3–5 working day timeframe should be regarded as our normal delivery expectation.

Order Processing & Dispatch

Once your order is placed, our team begins preparing it for dispatch.

Processing forms part of the overall delivery timeframe above and should not normally be added as a separate delivery period.

Once your parcel has been handed to the courier, you will receive tracking information so that you can follow its progress.

Candle Orders – Important Note

Certain candle products may require a short curing period before dispatch to ensure the product reaches you in the condition and quality intended.

Where an additional curing period applies, this may extend the normal processing time slightly. We will always aim to dispatch your order as quickly as possible without compromising product quality.

Delivery Estimates

The exact delivery speed depends on factors such as your location, courier route and service availability.

As a general guide:

Standard: approximately 3–5 working days
Fastest typical deliveries: approximately 2 working days
Longer-distance / regional deliveries: up to approximately 7 working days

These timeframes are estimates rather than guaranteed delivery dates.

Shipping Charges

Free Delivery

Scentemy offers FREE delivery on qualifying orders over R599.

The qualifying free-delivery threshold may change from time to time, and the current threshold displayed on the Scentemy website or at checkout will always apply.

For orders below the qualifying free-delivery value, the applicable shipping charge will be calculated and displayed at checkout.

Shipping charges may depend on factors such as:

• Delivery location.
• Package size or weight.
• Courier service requirements.
• Any special-handling requirements.

The amount shown at checkout is the final applicable delivery charge for that order.

Tracking Your Order

Once your order has been dispatched and tracking becomes available, you will receive a tracking notification.

You can use the tracking information to follow your parcel as it moves through the courier network.

If you are signed into your Scentemy account, you may also be able to view relevant order information from your account area.

Where We Deliver

Scentemy delivers throughout South Africa.

Delivery availability and courier options can vary depending on the destination entered at checkout.

Customers outside South Africa who wish to purchase from Scentemy may arrange their own courier collection and international shipping where this has been agreed, including responsibility for international freight, customs clearance, duties and associated charges.

Delays

Although most orders arrive within the normal delivery timeframe, unexpected courier or operational delays can occasionally occur.

If your order appears to be delayed beyond the expected timeframe, please contact us so that we can investigate the latest tracking information and assist you.

Need Help With an Existing Order?

If you are enquiring about a specific order, please have your order number available.

For privacy and security, we may also ask you to confirm the email address and/or mobile number associated with the order before sharing order-specific information.

This helps us ensure that private order and delivery information is only provided to the correct customer.

Need Help?

If you have a question about delivery, tracking or your order, please contact us through our Contact page or one of our available customer-service channels.

We’ll be happy to help.