Shipping Policy

Our Commitment to Your Scentemy Experience

At Scentemy, we are committed to delivering a seamless, premium shopping experience from the moment you place your order to the moment it arrives at your door. Our focus is on quality, care, and reliable delivery across South Africa.

Order Processing & Dispatch

Once your order is placed, it is carefully prepared for dispatch. Most orders are processed and dispatched within 3 to 7 business days, depending on the products ordered and your delivery location.

Candle Orders – Important Note

Some products, such as candles, require a short curing period to ensure optimal quality and performance. For these items, please allow an additional 2 to 3 business days before dispatch. This ensures your candle arrives in perfect condition and is not compromised during transit.

Delivery Timeframes

Delivery times may vary based on your location within South Africa, the courier service selected, and peak periods such as promotions or festive seasons. Once collected by the courier, delivery typically takes 1 to 5 business days, depending on the destination.

Our Delivery Commitment

We are committed to achieving the fastest possible delivery SLA without compromising product quality. Our business partners are also involved in the shipping industry, making our relationship a mutually beneficial one. This allows us to align closely on service levels, care, and delivery efficiency, ensuring your order is handled with attention and reliability throughout the delivery process.

Shipping Charges

Shipping fees are calculated at checkout based on delivery location, package size and weight, and courier service requirements. From time to time, free delivery promotions may apply.

• Free delivery offers cannot be combined with other discounts unless stated
• Free delivery may exclude oversized or special-handling items

Tracking Your Order

Once your order has been dispatched, you will receive a tracking notification so you can follow your delivery every step of the way.

Need Help?

If you have any questions about your order, delivery timelines, or shipping charges, please contact us via our Contact page. Submitting a form ensures your enquiry is logged correctly and responded to as quickly as possible.